A short talk about customer success, documentation and communities
In 2021 tech writers do belong to customer success and user acquisition teams.
In my previous life, way before corona and all, I did a fun talk at a local documentarians meetup in Stockholm about why tech writers need to morph into YouTubers. That’s when the doc writers union got impressed by my talk and invited me to speak at their conference.
2 years after…
The conference happened a week ago. Premium subscribers get the audio, the video and the transcript.